Lauren earned a B.S. in business administration from SIUE. She is also a 2011 graduate of TheBANK of Edwardsville’s Retail Leadership University. She began her banking career with TheBANK in 2007 as a part-time teller. After college, she became a personal banker and in 2011, she joined the Commercial Banking division.
I began my career in retail banking, which is not very typical of a commercial lender. However, I believe it helps me relate to customers on many levels, not just on commercial loans.
I joined the commercial team to have more of a partnership with my customers. I wanted to work with people on more of a personal level, because I truly feel vested in their business. I want to see them succeed. At TheBANK, we are locally owned with local decision making. Our Board of Directors is made up of local business owners who are involved in the community.
To me, success for my clients is when a business owner sets a goal, works hard though trial and tribulations, and fulfills their goal. I try to look at the whole picture when working with my customers – not just on the loan at hand. I want to make sure I am truly being a professional resource to my customers.
I find it most rewarding when a satisfied customer shares their experience with their friends – opening the opportunity for me to help others.